Need a hand?
Answers to the frequent questions, how to reach us, and the service status. Pile is in beta and the team is small, but we read everything.
The questions we get the most
Connecting a source, privacy, billing, bugs. For anything else, write to us.
How do I connect a first source?
Open Settings → Integrations, pick a source (RSS, LinkedIn, Pocket, Readwise…), then paste the URL or run the import. RSS and file imports work without authentication. The source-by-source detail lives on the Integrations page, and the step-by-step in the guides.
Is my data private? Can I export it?
Your content lives in your isolated space. It is never resold, shared, or used to train a model. You export to Obsidian, Notion, or JSON at any time, with no delay. The export is an exit door, never an obligation.
How does billing work? How do I cancel?
Free stays free, no card. Personal is 5 € per month, cancellable in one line under Settings → Account, no email and no friction. The full plan detail is on the Pricing page.
I found a bug. How do I report it?
Email hi@pile.merry-forge.com with the step that breaks and, if you can, a screenshot. We reply within 1 to 2 business days. Pile is in beta: every report saves us time.
The useful link is in the LinkedIn comments. Does Pile catch it?
Yes. On LinkedIn the most useful link (the study, the repo, the tool) often lives in the comments, not the post. Pile extracts them automatically, so you stop missing them.
Looking for how to plug in a specific source? Check the integrations or the guides.
Three doors, one reply
Email support
A bug, a question, an integration request. We reply within 1 to 2 business days.
hi@pile.merry-forge.com →Request a feature
A source to plug in, a function you miss. Pile is built with its first users.
Request a feature →Status & changelog
All systems operational. Incidents are documented in post-mortems.
See the changelog →